Policies

Additional Drivers 

Additional drivers must meet all qualifications as the primary driver in regards to age and license requirements. Additional drivers are not permitted when using a Debit Card or Cash as payment at the time of rental.

All additional drivers except for the Spouse or immediate family members of the Credit Card Holder eg: Chidren who meet the driving age requirement is NO charge. All other drivers will be charged at the additional driver rate per day per driver.

* IMPORTANT NOTICE: *

All additional drivers must have a valid credit card to leave a Security Deposit. If not the Security Deposit is DOUBLE the standard amount.

Facts you should know

Travel
To enter Belize you will need a passport valid for more than six months before expiration date. United States, UK and Caribbean Countries residents do not need a visa to enter the country.

Language
The primary language of Belize is English and Spanish is widely spoken.

Belize
Belize is the only Central American-Caribbean nation in the world. It is bordered on the North by Mexico on the West and South by Guatemala and on the East by the Caribbean Sea.

Tourism 
Belize Tourism Board
#64 Regent Street, Belize City: P.O. Box 325 Belize City, Belize C.A. Tel:011-501-227-2420/FAX: 227-2423: email: www.travelbelize.org.

Age Limitations

Drivers must be 25 years or older.
Drivers between the ages of 21 - 24 may be allowed to drive but only with double the standard security deposit.

One Way Rentals

DELIVERY PICKUPS OUTSIDE BELIZE CITY: MINIMUM OF 3 DAYS RENTAL

LOCATIONS: ONE-WAY RATE  W/ TAX
ORANGE WALK $85.00 $95.63
COROZAL /BORDER $95.00 $106.88
BELMOPAN $85.00 $95.63
SAN IGNACIO $95.00 $106.88
BENQUE VIEJO $105.00 $118.13
DANGRIGA $115.00 $129.38
PLACENCIA $200.00 $225.00
PUNTA GORDA $300.00 $337.50
**Plus 12.5% Gov't Tax

Requirements:
1.Arrangements must be made in advance - 2 weeks prior to arrival or pickup date.
2.We must have ALL driver's information and credit card details for all deliveries.
3.ALL Delivery or Pickup service must be done between 8:00AM - 2:00PM on weekdays only.
Any exceptions to this must be done by contacting the office: 936-307-1325
4.As rental vehicle are provided with a full tank of fuel, Customers must return the vehicle in the same condition.

**In order to confirm a delivery of a vehicle, customer must provide the following:
1. Photocopy of driver's license (primary driver & additional drivers)
2. Photocopy of credit card (front & back)

CANCELLATION 

Customers can cancel their reservation directly with Crystal Auto Rental by utilizing the reservation call center at 936-307-1325. 

Crystal Auto Rental will not charge a cancellation fee providing that the customer gives notice as soon as travel plans have changed but no later than 48 hours prior to pick up date.

Any last minute cancellation will incur a 10% cancellation fee.

TRAVELLING ACROSS THE BORDERS

Crystal Auto Rental vehicles are only allowed to be driven across the Guatemalan border. 

In Guatemala the rentals are allowed as far as the Tikal Ruins area. 

NOTE:   The company CDW Insurance does not cover you over the borders – only in the country of Belize. 

On the Guatemala side there is no Insurance that can be purchased and customers assume the full responsibility and Liablity when driving the vehicle in that country.

PAYMENT

NOTE – Crystal Auto Rental does not allow rentals using a Debit Cards.

Prepaid cards

Prepaid Visa/Master Card/American Express/Discover is not accepted as a form of payment at Time of Rental.

Major credit cards

Valid driver’s license and credit card must be in the same name.

Credit card must have available funds for rental charges and security deposit.

Cash rentals
In order to utilize CASH as opposed to major credit card as a qualifying Method of Payment at Time of Rental, the following conditions must be satisfied:

  1. Have a reservation.
  2. Present a Passport.
  3. Present a valid driver’s License from same country as passport.
  4. Present a return airline itinerary with confirmation of return travel date. Vehicle must be returned prior to return date and time of departure as stated on flight confirmation itinerary.
  5. A U.S. Contact Phone Number - an operating phone to be contacted in case of emergency while the vehicle is on rent.

INSURANCE – “Do I need Insurance in Belize?”

Insurance: Do I decline or take the rental insurance? This is a Major choice:

If you are renting a car in the USA and have your own personal automobile insurance then yes, definitely you can decline the insurance because your personal automobile insurance policy is your primary coverage provider and your credit card will be the secondary. 

However when travelling and renting outside the USA your credit card is your primary coverage provider.  There are various stipulations and limitations in effect when renting outside the U.S.A. on your credit card insurance policy.

 Please be aware also that declining insurance in Belize can be risky and you could become liable for the balance of what the credit card would not pay.  A lot of credit card companies will only pay the US manufactures list price or current book value in the USA but will not take care of the Belize import duties and taxes which possibly can leave you liable for up to 60-70% of the claim being denied by the credit card company.

Deposits:

Expect higher deposits than in the US.  Again, due to the fact that vehicles cost almost double than in the US and the limited parts availability in Belize makes the security/deductible deposits run between US$750 – US$3000 which is normally based on the actual cash value of the vehicle.  Normally when an authorization is taken for a deposit, the credit card company will hold these funds which can be held from 7 days up to 2 weeks before it is automatically released, again depending on the credit card company. 

Customers with limited credit card funds; I suggest that you have the rental car company charge everything less US$5 to your credit card.  When you return have the rental car company charge the last US$5 to the authorized deposit which will in effect immediately clear out the original authorization amount releasing the funds back to the credit card.  Also beware of companies who will not take a security deposit/deductible which the credit card guide line recommend that the car rental companies do.  If you do rent from one of these companies that does not require a security deposit/deductible, please make sure you’re financially capable of assuming any financial obligation or liability in respect of the vehicle so as to not incur any legal delays which may prevent you from leavng the country. 

Types of vehicles available for rent in Belize:  There are 3 types of vehicles that you can rent in Belize.

U.S. Vehicles: vehicles manufactured for the U.S. market with the highest safety and pollutions standards in the world.  Normally these are larger more comfortable vehicles.

3rd World Vehicles: vehicles manufactured for 3rd world countries which are smaller lighter and less expensive.

Chinese manufactured vehicles

Now that you know the facts about the rental industry in Belize you’re now ready to start searching on the internet but here are a few things to look out for:

Beware of companies who use generic photographs and advertise “or similar vehicles” or you’ll never know the actual year, make or model you’re going to get until you show up.  “Or similar vehicle” may work in your favor in the U.S. where the franchises maintain strict control but do not count on it in Belize.

When inquiring with any companies about rental vehicles it is suggested you email the following:

The most important question is to ask the rental company about their reservation cancellation policy.  What if you arrive to pick up your vehicle and are not satisfied with it?  Will you be forced into taking it by them charging you penalties OR do they have a 100% customer satisfaction guarantee where if you are not satisfied; you are free to walk away with no obligations or penalties.  Who would you rather deal with? 

What is the year, Mileage and length of service of the vehicles and how long has this been a rental unit?

What type of vehicle do they rent? Is it a US issued vehicle, 3rd World or Chinese?

Inquire about their liability insurance coverage.  While some companies only carry what is required by the government of Belize: of a $20,000BZ ($10,000 USD) liability, other more responsible companies have a $1,000,000.00 BZ policy to help protect both the company and renters in the event of an unforeseen accident.

When you find the vehicle you want to rent, at the time of renting ask what the charges are for a chipped windshield.  The reason for asking this is that different companies charge different prices which can run from as low as US$280 to US$1200 depending on the company. Some will show you an invoice for US$1100-$1200 for a factory dealership windshield, but then only install a US$450 aftermarket windshield. It’s better to know up front than when you return the vehicle because they may quote you a lower price initially so as not to scare you away.  Fortunately, there are not as many dump trucks which are not properly covered on the roads of Belize, but if you come up behind one on the road, please do keep your distance.  Remember most credit card insurances will not pay for a damaged windshield unless it was damaged in a collision, thus making you responsible for chipped windshield damage.

Now you know the facts and completed your research the next step will be as follows:
Now that you have made your reservation and confirmed with the rental car company about its 100% customer satisfaction guarantee, before you go to pick up your reservation, shop around at the other car rental agencies at the International Airport and actually look and inspect beforehand the different types of vehicles, their condition and pricing – also you may be able to get a last minute discount.  This way when you go to your chosen rental company and are not satisfied with the vehicle; you have the option to walk away without being penalized or pressured.

*IMPORTANT* DRIVING IN BELIZE: on an added note, driving in Belize is like driving anywhere else in the world except for one thing.  When making a left hand turn any approaching vehicle or any vehicle immediately behind you has the right away.  You must pull over to the extreme right hand side of the road and let both lanes of traffic clear before turning left.

I hope that all this information will be helpful in assisting you on your research and decision about your first car rental in Belize. I hope you have a pleasant and enjoyable time in Belize.  It is a wonderful country.

 

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